Refund and Returns Policy

At Omnisa, we take pride in delivering high-quality design products tailored to your needs. As such, we want to ensure clarity regarding our refunds and returns policy.

Refunds

Due to the bespoke nature of our business and the commencement of design work upon payment, we do not typically offer refunds once the design process has begun. However, we understand that unforeseen circumstances may arise.

Complications with Design Brief

In the event of complications arising from the initial design brief, we offer a refund within 5 days of payment. This allows us to address any discrepancies and ensure your satisfaction with the final product.

Communication Commitment

Rest assured, our team at Omnisa Limited is committed to maintaining open lines of communication throughout the design and production process. We will keep in touch promptly and efficiently once the product has been paid for, ensuring that your vision is realized to the highest standards.

Need help?

Contact us at support@omnisa.co.uk for questions related to refunds and returns.